Payment and Refund Policy

Last updated: 23 September 2026

Scope of the Policy and the Services Covered

This Payment and Refund Policy applies to all bookings and purchases of specialised courses offered by showzenith relating to live production decks and control rooms. These include training in multi-camera switching, live broadcasting techniques, real-time video operation and professional management of television and streaming productions. The policy governs payments made through our commercial website and covers both one-off course fees and any recurring subscription elements where applicable. It does not extend to third-party services or products purchased separately from our platform.

Prices, Currencies, Taxes and Additional Charges

All listed prices are shown in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Additional charges may apply for optional extras such as printed course materials, certification fees or extended access periods. Any such extras will be clearly displayed before payment is authorised. Currency conversion fees charged by your card issuer or bank remain your responsibility and are not included in our pricing.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers and approved digital wallets. Payment is processed securely through our authorised third-party provider. By submitting payment details you authorise us to charge the full amount due. We employ industry-standard encryption and comply with the Payment Card Industry Data Security Standard. No card details are stored on our servers.

Order Confirmation and Contract Formation

A binding contract is formed once you receive an email confirmation from us following successful payment. This confirmation will detail the course start date, access credentials and any applicable terms. Until this point no contract exists and we reserve the right to decline any booking.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations you have the right to cancel within 14 days of the contract being formed, provided the course has not commenced. If the course start date falls within this cooling-off period you must notify us immediately. Digital content that has been accessed or downloaded may not be cancelled once delivery has begun with your prior agreement.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for cancellations made within the statutory cooling-off period where no substantial course content has been accessed. No refunds will be issued after the course has started, for partially completed modules, or for promotional or discounted bookings where the discount was conditional on non-refundability. Missed sessions due to personal circumstances are non-refundable.

Step-by-Step Procedure to Request a Refund

To request a refund contact us via the form on our Contacts page or by emailing [email protected]. Provide your full name, booking reference, date of purchase and reason for the request. Requests must be submitted in writing. We will acknowledge receipt within two working days.

Inspection, Approval, Rejection and Notification

Upon receipt we will review your request against the eligibility criteria. You will be notified of the decision within ten working days. If approved, a refund will be processed. If rejected we will explain the reasons and outline any options for appeal or alternative arrangements.

Refund Method, Processing Time and Receipt of Funds

Approved refunds will be returned to the original payment method. Processing typically takes five to ten working days after approval, although bank transfer times may vary. You will receive confirmation once the refund has been issued.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Access to course materials constitutes delivery of digital content. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and may exclude refunds even within the cooling-off period. You will be informed of these conditions at the time of purchase.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the event of a failed payment we will attempt to notify you and may suspend access until resolved. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks or suspected fraudulent activity will result in immediate account review and may lead to permanent suspension. We reserve the right to pursue recovery of any losses incurred.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, UK GDPR, the Data Protection Act 2018 or the Payment Services Regulations. These rights cannot be excluded or limited by contract. If you believe your rights have been infringed please contact the relevant regulatory body.

Contact Route, Policy Changes and Last-Updated Date

For any queries regarding this policy please use the contact form on our Contacts page or email [email protected]. We may update this policy from time to time. The current version will always be displayed on this page with the date of the most recent revision. Continued use of the site after changes constitutes acceptance of the updated terms.